Would your organization benefit from having everyone focused on providing excellent service to your clients? If there were a program that would help anyone in your organization learn to communicate with customers effectively, resolve problems quickly and accurately, and be personally accountable for delivering quality service, would you invest in their learning? How pleased are you with how your clients view your organization's service? What impact would better service have on your organization's bottom-line?

In this six-week class, participants will attend an intensive basic training camp to learn the fundamentals of creating results through delivering excellent service. For all those in customer service functions, or anyone who deals with clients, our basic training camp will help you identify the basic principles and values of service, and put a process in place to execute and continually master these skills.

By educating employees on the basics of service, this program clears the way for your organization to make more money, generate a consistent stream of incoming opportunities, expand your customer base, create a culture that makes service everyone's responsibility, and of course, help your employees learn new skills, and have fun in the process.

If this sounds appealing, this course may be for you.

In this series of classes, you will learn:

1. How to implement a weekly service discipline that keeps you focused on doing customer-focused service activities everyday.
2. The 4 cornerstones of great service that are important to your clients.
3. The keys to communicating effectively with customers on service issues.
4. How to overcome the most common customer complaints and objections.
5. The most important service tools that will help you resolve problems quickly and accurately.
6. How to practice and continually improve your service skills.

There are many benefits to you when you increase your service focus:

1. More business and more revenues - by making service a part of your everyday life, you are consistently generating better quality, and improving the service you deliver to your clients. Service and sales intersect: great service leads to more sales - more revenue - more referrals...!
2. More confidence - by improving your skills through practice and education, you will have more confidence, a wider range of skills, and be more effective.
3. Better time management - adhering to a service discipline helps you manage your time more effectively.
4. Increased results - by focusing your efforts on service, you will generate better results, with less effort, and also have a more fun, rewarding experience.

Lots of resources included . . .

You will receive six live TeleClasses, access to program worksheets, checklists, live coaching and recordings. . . all for only $450 - only $75 per class. Each class will also include weekly homework assignments to be completed between sessions.

Class Format:

The teleclasses are held by audio conferencing. Details on how to access the classes will be provided when you sign up.

Class dates:

6 Tuesdays, Time: 1:00-2:00 a.m., CST
February 12, 19, 26, March 5, 12, 19 FILLED
May 7, 14, 21, 28, June 4, 11 2002.